RETURNS & REFUNDS
Last updated: September 2026
Returns & Refunds
We want you to feel confident purchasing from HER After Motherhood.
This policy explains how returns, refunds and cancellations work for our physical and digital products.
Digital products
Because many HER After Motherhood products are digital, including planners, workbooks, printable resources, educational materials and downloadable files, different cancellation rules may apply once access or download has begun.
Where you ask for immediate access to a digital product, you may be asked to confirm that you understand your right to cancel may be affected once the digital content has been supplied.
If you experience a technical problem, receive the wrong file or are unable to access your purchase, please contact us at:
info@heraftermotherhood.com
We will make reasonable efforts to resolve the issue.
Refunds for digital products will be considered where appropriate, including where:
• the product is faulty
• the wrong product has been supplied
• the product cannot reasonably be accessed because of a problem on our side
• you have another legal right to a refund
A change of mind after downloading or accessing a digital product will not automatically qualify for a refund where the relevant cancellation right has been waived in accordance with applicable law.
Physical products
Physical products may include clothing, accessories, stationery, merchandise and other items sold through HER Store.
If you change your mind about an eligible physical product, please contact us within 14 days of receiving your order.
You may then be asked to return the item within a further reasonable period.
Items should generally be:
• unused
• unworn where applicable
• in their original condition
• returned with any original packaging where reasonably possible
Faulty, damaged or incorrect products
If your order arrives faulty, damaged or incorrect, please contact us as soon as reasonably possible.
Include:
• your name
• order number
• details of the problem
• photographs where helpful
Depending on the circumstances, we may offer a replacement, repair or refund.
Personalised or made-to-order products
Some HER products may be produced specifically for you or fulfilled through a print-on-demand provider.
Personalised products or certain made-to-order products may not be eligible for a change-of-mind return unless they are faulty, damaged, incorrect or otherwise covered by your statutory rights.
Any specific restrictions will be made clear on the relevant product page.
Return postage
Where you are returning an item because you have changed your mind, you may be responsible for return postage unless we state otherwise.
Where a product is faulty, damaged or incorrect, we will deal with reasonable return costs in accordance with your legal rights.
Refund processing
Approved refunds will normally be returned to the original payment method.
Please allow time for the payment provider or bank to process the refund after it has been issued.
Your statutory rights
Nothing in this policy affects your rights under applicable UK consumer law.
Contact
For return or refund enquiries, contact: